Refunds and Returns Policy
At Quality Direct Supplies, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns process as outlined below.
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Return Window
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You may return new, unopened items within 30 days of delivery for a full refund.
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Conditions for Return
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To be eligible for a return, the item must meet the following criteria:
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Unopened: The product must be in its original, sealed packaging.
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Unused: The item must not show any signs of use.
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Original Condition: The product must be returned in its original packaging and in the same condition as when received.
Please note that items that do not meet these criteria may not be eligible for a refund.
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How to Return an Item
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To initiate a return, please contact our customer service team at:
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Be sure to include your order number and the reason for your return. Our team will guide you through the return process and provide you with any necessary instructions.
Refunds
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Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to your original method of payment and may take several business days to appear on your statement, depending on your payment provider.
Return Shipping
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Unless the return is due to a fault on our part (e.g., incorrect or defective item), the customer is responsible for the cost of return shipping.